DSA & DMCA
(EU) regulation 2022/2065 of the European Parliament and of the Council (Digital Services Act) (“DSA”)
Contacting Aiven
In accordance with Articles 11 and 12 of the DSA, Aiven Oy has nominated legal@aiven.io as the sole point of contact for direct communications with the customers, users, and European Commission, Member States’ Authorities, and the European Board for Digital Services regarding the implementation of the DSA. English is the preferred language for correspondence with this contact point.
When reaching out to legal@aiven.io please ensure to provide your full name and specify the company or the EU-based authority you represent. Additionally, kindly include an email address associated with the relevant company or EU-based authority for our response.
This contact point is specifically allocated for interactions with the aforementioned customers, users, and authorities. No other queries will be processed. This point of contact is separate from, and without prejudice to, the notice mechanism described below, through which any person may report specific content believed to be illegal.
Reporting Abuse under DSA
For reporting abusive content pursuant to Article 16 of the Digital Services Act, the individual or entity must file their report to abuse@aiven.io. The report must contain:
- Explanation of the reasons for illegality;
- A clear indication of the location of the illegal information (the website or application that is being hosted through Aiven services);
- Where necessary, additional information enabling the identification of the illegal content;
- Name and email address of the submitter;
- Statement confirming that the submitted information and allegations are accurate and complete.
English is the language for correspondence with this contact point.
Digital Millenium Services Act (“DMCA”)
Procedure to File DMCA Copyright Infringement Claims
If you believe that your work has been copied in a manner that constitutes copyright infringement, we ask you to provide us with the details specified below. This procedure is only for notifying Aiven of a claim of copyright infringement.
Your notice must include: (i) a wet ink or electronic signature of the person authorized to act on behalf of the owner of the copyright; (ii) a description of the copyrighted work you are claiming has been infringed upon; (iii) a description of where the material that you claim is infringing is located on or distributed through an Aiven hosted site, (iv) your contact information including address, phone number, and email; (v) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that your notice is accurate and that you are the copyright owner (or authorized to act on the copyright owner’s behalf).
Notice of claims of copyright infringement should be directed to Aiven through the below contact information:
Email: abuse@aiven.io
Street Address: Aiven Oy, Attn: Legal Dept., Antinkatu 1, 6th floor, 00100 Helsinki ,Finland
Note: Aiven’s personnel will not open attachments under any circumstances. The necessary details must be provided in plain text. If you provide your notice in the body of an email, you do not need to provide a wet ink signature.
After Aiven receives your notice, if your notice is complete/valid and the reported material is hosted on Aiven or distributed through Aiven, Aiven will take action. Such action may include contacting our customer to remove or disable access to the infringing material. Whenever we remove material in response to a notice, Aiven will provide a copy of the original complaint and your contact details to our customer. If our customer does not believe that the material is infringing or that the material should not be removed, the Aiven customer may contact you directly in an attempt to resolve the issue.